When you add your eBay platform to Nventree, a connection between the two is created and called a Token.

The token could expire for these reasons:

• Token’s expiration date has been reached
  The token is invalid after the expiration date.
• User revokes the token
  Users are able to revoke tokens using the My eBay page on the website (My eBay > My Account > Site Preferences > General Preferences > Third-party Authorizations). When a user revokes a token for an application, that token expires immediately.
• eBay revokes a token due to security concerns
  If eBay detects suspicious activity that indicates a possible security compromise of an account or application, all affected user tokens are expired immediately.

If your Token expired you can renew it following these steps:

• click on Settings – Platforms
• under eBay, click on the platform that has the token expired
• click on Sync settings
• on this page you can see the expiration date of the token

• please “Connect eBay account” to create a new Token

After the token has been created your missed orders will be downloaded in the next 15-20 minutes.