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How to correctly document your shipping process

How to correctly document your shipping process What exactly does “documenting” your shipping process even mean? And more importantly, why do you need it? Well, here’s a rundown: If you operate a small business, you probably have one or two staff members who have your shipping processes and policies down solid. They could do them […]

How to create a positive eCommerce experience for your customers

What is eCommerce Customer Experience? Customer experience is the perception customers create based on their interaction with a company, whether they take place in-store, online (your eCommerce store or on social media), or over the phone. When it comes to eCommerce, customer experience is about how effectively customers feel your business communicates and connects with […]

Amazon Custom Order Management

As you might know, Amazon is a retail force to be reckoned with. While they cater to millions of people a year, most of the products customers buy are regular stock products, made in factories with no customizable options. With the rising popularity of handmade items and the rise of Etsy as a sales platform, […]

Micro Fulfillment Centers

Micro Fulfillment Centers With so many online sales as of the past few years, many companies have started looking into more warehouse options, including the recent development of micro fulfillment centers. These locations can be tempting because they’re presented as a way to help companies generate more sales and improve customer support, but there are […]

Inventory management – terms, formulas, and more

  What is Inventory Management? Inventory management is basically the process of ordering, handling, storing, and using a company’s non-capitalized assets – its inventory. Some businesses deal with raw materials and components, while others may only deal with finished products that are ready for sale. The key takeaways are that inventory management comes down to […]

What is contract warehousing?

What is contract warehousing? Contract warehousing is an arrangement in which a partner warehouse agrees to receive, store and ship goods for a client. The contract usually dictates the terms of service and length of the agreement. The time-frame can vary from months to years and the fee structure can be fixed cost, costs-plus or […]