How to add Tracking numbers to your orders

How to add Tracking numbers to your orders

You can add Tracking numbers to your orders either individually or in bulk

Individually:

  1. Go to Orders tab
  2. Click on the order number which is displayed in green under the Order column
  3. On the right hand side insert your tracking number and click Update
  4. You can now Despatch the order

Important! Make sure you add the tracking number to the order before you click Despatch as it will be impossible to add it afterwards

Bulk:

  1. Go to Orders tab
  2. Select the orders you’d like to add the tracking number to
  3. Go to Actions -> Bulk import / update
  4. On the right-hand side at the bottom you’ll see Download CSV shipments template examples, click on the 2nd link like in the image below
  5. A template file will be downloaded to your computer and you now have 2 options:
    1. Fill in the Order number in column A and the Tracking number in column E
    2. Fill in the OnlineorderID in column B, the platform name in column C and the tracking number in column E
  6. Save the file as .CSV format and upload it through “Upload Shipment” section with the template Default Shipments

in AllCouriersDespatchingEditing Orders